Memosend Limited Privacy Policy
Your privacy is important to us. This Privacy Policy will tell you what information
we collect, how we collect it, how we use it, how we disclose it, how we protect
it, and what choices you have with respect to all of the above. We urge you
to read this Privacy Policy so that you will understand both our commitment
to you and your privacy, and how you can participate in that commitment.
This Privacy Policy governs the information collection and disclosure practices
for the web sites operated by Memosend Limited. and all of its wholly-owned
subsidiaries.
The Company's web sites include, but are not necessarily limited to, all
of the following web sites, each of which is operated (either directly
or through one or more wholly-owned subsidiaries) by the Company: www.memosend.com,
www.memosend.co.uk, (each a "Web
Site" and
collectively the "Web
Sites").
1. Changes to this Policy.
We reserve the right to modify this Privacy Policy at any time, so please
review it regularly. If we make changes to this Privacy Policy, we will post
the revised Privacy Policy on the Web Sites and other places we deem appropriate.
All such changes shall be binding on you 30 days after they are initially
posted on the Web Sites unless you are a new user, in which case they are
binding on you immediately.
2. Information Collection.
General.
In general, you can browse the Web Sites without telling us who
you are or revealing any personal information about yourself. However,
if you wish to purchase or download any of the products or use any of the
services offered by the Web Sites, you may be required to disclose certain
information to us. You always have the option to not provide information
by choosing not to purchase or download a particular product or use a particular
service or feature. The Company is the sole owner of the information collected
on the Web Site.
Registration.
You may have to establish a separate
account if you use the services or purchase or download products from more
than one Web Site. During the account set-up process, you are required
to give certain contact information, including your name, email address,
and in some cases your approximate age. We use this information to contact
you about the products services on our site in which you have expressed
interest, and, the case of your approximate age, to determine whether you
old enough to use the Web Sites. You may have the option to provide additional
demographic information (such as income level, location, and gender) to
us; we encourage you to submit this information so we can provide you a more
personalized experience on our site. Where possible, we indicate which fields
are required and which fields are optional.
Orders.
If you purchase or download a product or service from us, we request
certain personally identifiable information from you on our order form. You
must provide contact information (such as name, email, and address) and, where
applicable, financial information (such as credit card number, expiration
date). We use this information for billing purposes and to fulfill your orders.
If we have trouble processing an order, we will use this information to contact
you.
Surveys and competitions.
Memosend Limited may provide with an opportunity
to participate in competitions or surveys on some of our Web Sites. If
you participate, we will request certain personally identifiable information
from you. Participation in these surveys or contests is completely voluntary
and you therefore have a choice whether or not to disclose this information.
The requested information typically includes contact information (such
as name and email address), and demographic information (such as a postal
or a zip code). We use this information to notify competition winners and
to award prizes. We may use a third party service provider to conduct these
surveys or contests.
Log Files.
As is true of most web sites, we gather
certain information automatically and store it in log files. This information
includes internet protocol (IP) addresses, browser type, internet service
provider (ISP), referring/exit pages, operating system, date/time stamp,
and click stream data. We use this information, which does not identify
individual users, to analyze trends, to administer the site, to track users'
movements around the site and to gather demographic information about our
user base as a whole. We do not link this automatically-collected data
to personally identifiable information.
Cookies.
A cookie is a small text file that is stored on a user's computer
for record-keeping purposes. We use cookies on this site. We do not link
the information we store in cookies to any personally identifiable information
you submit while on our site, unless you have elected to have the Web Site "remember" you,
in which case the cookie will be linked to your user name. We may use both
session ID cookies and/or persistent cookies. We use session ID cookies
to make it easier for you to navigate our site. A session ID cookie expires
when you close your browser. A persistent cookie remains on your hard drive
for an extended period of time. You can remove persistent cookies by following
directions provided in your Internet browser's "help" file. We set
a persistent cookie any of your passwords, so you don't have to
enter it more than once. Persistent cookies also enable us to track and
target the interests of our users to enhance the experience on our site.
If you reject cookies, you may still use our site, but your ability to
use some areas of our site, such as competitions or surveys, will be limited.
This Privacy Policy covers the use of cookies by this Web Site only and
does not cover the use of cookies by any advertisers or third parties.
See the sections on "Third
Party Advertisers" and "Co-Branded Pages" below. We may also
use a third-party tracking service that uses cookies to track non-personally
identifiable information about visitors to our site in the aggregate. We
do not control the use of cookies by third parties.
Correspondence.
If you send us personal correspondence, such as emails or
letters, or if other users or third parties send us correspondence about your
activities or postings on the Web Sites, we may collect such information into
a file specific to you.
Third Party Advertisers.
Ads appearing on this Web Site may be delivered
to users by a third party advertising partner. We may share Web Site usage
information about users with our advertising partners for the purpose of targeting
our Internet banner advertisements on this site. Such information will not
be linked to personally-identifiable information. Our advertising partners
may use cookies and/or clear GIF's, which allow them to recognize a user when
a user visits this Web Site.
Co-Branded Pages.
In some cases, third party web sites may have a "look
and feel" similar to one of the Web Sites, and these third party web
sites may even be bordered ("framed") by content from the Web Sites,
but any information collected by such web sites is collected by the third
party operator of that site. These sites are usually identified by a "Powered
by" or similar logo identifying the third party operator of the linked
site. Information collection on those sites is governed by the privacy policy
posted on those sites. In some cases, the third party operator may share the
information with us, in which case our use of that information will be governed
by this Privacy Policy.
3. Use of Information.
Generally. We use your personal information to process orders and to facilitate
the services you purchase or request from us. We use your personal information
in the file we maintain about you, and other information we obtain from
your current and past activities on the Web Sites to: resolve disputes;
troubleshoot problems; collect fees owed; measure consumer interest in
our products and services, inform you about online and offline offers,
products, services, and updates; customize your experience; detect and
protect us against error, fraud and other criminal activity; enforce our
Terms and Conditions of Use; and as otherwise described to you at the time
of collection. We may compare and review your personal information for
errors, omissions and for accuracy.
Communications from Us.
Special Offers and Updates. We will occasionally send you information on
special deals or promotions. Out of respect for your privacy, you have
the option not to receive these types of communications by contacting us
on memosend.limited
Service-related Announcements.
We will send you strictly service-related
announcements on rare occasions when it is necessary to do so. For instance,
if our service is temporarily suspended for maintenance, we might send
you an email. Generally, you may not opt-out of these communications, which
are not promotional in nature. If you do not wish to receive them please
contact memosend.limited
Customer Service.
Based upon the personally identifiable information you
provide us, we will send you a welcoming email to verify your username
and password if you provide one. We will also communicate with you in response
to your inquiries, to provide the services you request, and to manage your
account.
Profile.
We store information that we collect through your stated preferences,
cookies, log files, clear gif's, and/or third party sources to create a "profile" of
your preferences. We tie your personally identifiable information, and your
activity history, to information in the profile, in order to provide tailored
promotions and marketing offers and to improve the content of the site for
you. We do not share your profile with other third parties, other than in
aggregate, de-identified form.
4. Disclosure of Information.
Generally. As a matter of policy, we do not sell or rent any of your personal
information to third parties for their marketing purposes without first providing
you with an opportunity to opt-out. However, the following describes some
of the ways that we may disclose your personal information in the normal course
of providing our services.
Suppliers & Developers.
Where you purchase or download a product or service
on one of our Web Sites, we may disclose your name and email address to our
partner who is our supplier of that product or service. For example, if you
download a particular software application, we may disclose your name and
email address to the developer of that software application. This disclosure
is to enable the developer or supplier to provide support to you, and in certain
cases to allow you to benefit from certain levels of support that are only
available to registered users. We have no control over what these third parties
do with the information that we disclose to them.
Agents and Service Providers.
We may use third parties to provide, on our
behalf, some portions of the products and services available on the Web Sites.
For instance, we use a credit card processing company to bill you for services,
and we may use third party service providers to provide certain fulfillment
services for some of our products or services. We use our best efforts, to
the extent commercially reasonable, to ensure that these companies do not
retain, share, store or use personally identifiable information that we disclose
to them for such purposes for any other purposes.
Your Use of the Web Site.
If you participate in a bulletin board or other
public forum offered by the Web Sites, your User ID will be displayed on any
content that you post and will therefore be available to the public. Therefore,
if you associate your name with your User ID, your name will be available
to the public. Any other information about yourself that you include in such
posts will be publicly available.
Legal Requests.
We reserve the right to disclose your personally identifiable
information as required by law and when we believe that disclosure is necessary
to protect our rights and/or to comply with a judicial proceeding, court order,
or legal process served on our Web Sites.
Disclaimer.
We cannot ensure that all of your private communications and
other personal information will never be disclosed in ways not otherwise described
in this Privacy Policy. By way of example (without limiting the foregoing),
we may be forced to disclose personal information to the government or third
parties under certain circumstances, third parties may unlawfully intercept
or access transmissions or private communications, or users may abuse or misuse
your personal information that they collect from the Web Sites.
5. Choice / Opt-Out.
We provide you the opportunity to 'opt-out' of having your personally identifiable
information used for certain purposes, when we ask for this information.
For example, if you register with us but do not wish to receive any additional
marketing material from us, you can indicate your preference on our registration
form. If you no longer wish to receive our newsletters or promotional communications,
you may opt-out of receiving them by following the instructions included
in each newsletter or communication or by emailing us at memosend.limited You may also update your preferences at any time by accessing our member
information area. You will be notified before your personal information
is collected by any third party that is not our agent/service provider,
so you can make an informed choice as to whether or not to share your information
with that party.
6. Links to Other Sites.
This privacy statement applies only to information collected by these Web
Sites. The Web Sites contain links to other sites that are not owned or controlled
by us. Please be aware that we are not responsible for the privacy practices
of such other sites. We encourage you to be aware of when you leave our site
and to read the privacy statements of each and every web site that collects
personally identifiable information.
7. Access to Personal Information.
If your personally identifiable information changes, or if you no longer
desire some or all of our services, you may correct, update, delete or
deactivate it by making the change on our account information pages or
by emailing us at memosend.limited or by contacting us by
postal mail at: 5 Jupiter House, Calleva Park, Aldermaston, Reading, Berkshire, RG7 8NN. Please note that, if you have established
an account with more than one of our Web Sites, you may have to make these
changes on each Web Site.
8. Security.
The security of your personal information is important to us. When you enter
sensitive information (such as credit card number and/or social security number)
on our registration or order forms, we encrypt that information using secure
socket layer technology (SSL). We follow generally accepted industry standards
to protect the personal information submitted to us from unauthorized access,
disclosure, alteration, or destruction, both during transmission and once
we receive it.
9. Business Transition.
In the event we go through a business transition, such as a merger, acquisition
by another company, or sale of all or a portion of our assets, your personally
identifiable information will likely be among the assets transferred.
10. Contact Us.
If you have any questions or suggestions regarding our privacy policy, please
contact us at memosend.limited
